FAQ

General:

It’s easy to install new cabinet hardware or replace your old cabinet handle. Use a screwdriver and remove your current knobs and replace them with the new knobs.
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Orders:

Yes, if you’re after custom-made cabinet door knobs then Fill ut your requirements on the contact us page. We can respond to your requirements and queries as soon as possible. The knobs and Handles team accept custom-made cabinet knobs bulk order. Our Minimum quantity for custom Knobs is 300pcs/style.
If you believe that you ordered the wrong item then always contact us via email or contact us with an enquiry form. We can cancel your order if we haven’t shipped your item yet. Once we ship the item, we can’t control shipping or cancellation.
If you change your mind about your knob design and want to choose a diff style then contact us as soon as possible. We can change your designs if your original parcel hasn’t shipped yet.
We provide 30 Days replacement for our furniture items. If you purchase an incorrect furniture item or a wrong size then contact us via email or inquiry form we can arrange for the replacement.

Payment:

We accept Debit cards with a Visa, Master Card, American Express or credit cards via Stripe payment. We also accept PayPal payment for online orders.
We’re sorry to keep you waiting. Please join our email waiting list for your favourite out-of-stock furniture item. We’ll notify you via email as soon as we restock our items. Our knobs and handles sales team can get back to you if they won’t be able to restock the items.

Shipping Information:

We ship your items via Australia Post & Sendle. You will receive a tracking number once we post your item.
Our team works hard and prepares your order within 3 days as per the shipping method you’ve chosen at checkout. That means your parcel can reach the Australia post within 1-2 days of your order placement. Australia Post/Sendle can deliver your parcel as per their standard processing time. Australia Post/Sendle can deliver express parcels within 2-3 business days. Standard parcels can take up to 5-7 business days to reach your door. International parcels will take more than a week to deliver your parcel.

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